The Moody’s Investors Service (MIS) Commercial Group manages commercial relationships with issuers and other market participants seeking ratings services. As part of Moody’s policies and procedures to safeguard the independence, integrity and quality of our ratings process, commercial and analytical responsibilities within MIS are segregated. All commercial activities are handled by the relationship management team, which is dedicated to aligning the services that Moody’s delivers with the needs of the market, while providing effective and efficient customer service.
The MIS Customer Commitment describes what you, the customer, should expect from us in our day-to-day relationship. While practices may differ slightly between our lines of business the overall expectation and experience is the same. These are standards to which we hold ourselves. We value you as a customer and seek to provide you with the highest quality of analysis, expertise, professionalism and service.